Spinal Life Australia’s Plan Managers help with the financial administration and management of your NDIS Plan so you can focus on what’s important. You still get to choose the supports and services that are a part of your plan and decide who you employ and how your services are delivered. We just take care of the financial side of your NDIS plan.
When partnering with Spinal Life as your Plan Manager, you can feel confident we’re following all the right processes and procedures required by law. We handle the administrative tasks, freeing up your time and reducing headaches so you can get back to what’s important.
Why choose Spinal Life?
- No cost to you
- Freedom of choice
- We are 100% NDIS compliant
- Budget tracking
- Support is just a phone call away when you need it
How does it work
Getting started is as easy as 1, 2, 3.
1. Make sure you have a current NDIS plan which includes ‘Improved Life Choices’. This covers plan management fees, so there’s no out of pocket cost to you. If you don’t have ‘Improved Life Choices’, don’t worry. Just speak to your Support or Local Area Coordinator about having it added
2. Get in touch with us by clicking on the ‘get started’ or ‘enquire’ buttons and complete the form. Once submitted, you’ll hear from our friendly Customer Engagement Team about getting you set up in our system.
3. Relax. Send all your invoices to us, and we’ll take care of the rest.
Need more information? Read our FAQs
Who is Plan Management for?
All NDIS participants are eligible to have Plan Management (CB Choice and Control) included in their plan.
Why use a Plan Manager?
Using a Plan Manager gives you more choice and control, without the hassle of navigating the NDIS portal or being burdened by financial administrative tasks. Being plan managed means you can access a greater variety of providers and suppliers, regardless of whether your service providers are NDIS registered or not. We’ll be on hand to process your payments and answer your questions.
Is Plan Management automatically included or do I need to ask for it?
Plan Management isn’t automatically included, however, it’s easy to secure. Just ask your NDIS Planner or Supports Coordinator to add Plan Management (CB Choice and Control) to your NDIS plan. You can request Plan Management be added at any time. If you are mid-plan and want to change to Plan Management you can contact the NDIS on 1800 800 110 and discuss how you can include Plan Management in your plan.
How is it funded?
Plan Management has no out of pocket costs to you. Plan Management falls under the CB Choice and Control category in your plan and has a separate budget. The NDIS fund the initial set up and ongoing monthly fees associated with Plan Management. Funding for Plan Management is not taken out of other areas of your plan.
How do I know if I am Plan Managed or Agency Managed?
You should discuss this in your plan review meeting or with your Supports Coordinator. Your NDIS plan will clearly show how each budget area is managed – self managed, agency managed or plan managed.
Do I have to wait until the end of my plan to change Plan Managers?
No, you can change Plan Managers at any time – but applicable notice periods do apply. We recommend contacting us and we can guide you through this process.
How do I know how much money I’ve spent?
Spinal Life Australia sends monthly statements detailing all transactions. You will clearly see how much has been spent and what is remaining across your plan. You can also contact us at any point for a budget update.
How will I know when my funds are getting low?
If your funds are running low in any area of your plan, a low budget alert will be sent to you by Spinal Life Australia along with the details and possible solutions.
How do I get my invoices to you?
We have a dedicated Plan Management email address where all invoices and reimbursement requests are sent for processing.
How long does it take to process invoices?
We have a 14-day turnaround on invoices – although processing is generally quicker. We have a rigorous checking process to ensure all invoices are compliant with the NDIA regulations and the NDIS Price Guide. We do this to ensure your account is protected against frequent NDIA audits.
Do I get to see all my invoices before they are sent to you?
It’s up to you. Suppliers/ providers can send invoices directly to us for processing. Alternatively, you can pre-approve all invoices and then forward them to us for processing. You will see all paid invoices on your monthly statements.
Do you process reimbursements?
Yes, we do. Just email the invoice to us with the subject line ‘reimbursement’ and we’ll process payment to your designated bank account.
Do I need to provide a copy of my NDIS plan?
You are under no obligation to provide a copy of your plan, however, it is beneficial for the Plan Management team. Being able to consult your plan means we can see what supports are funded and can allocate the funds to the correct category in your plan.
Will I be notified if anything changes with the NDIS that will affect the way my invoices are paid?
Yes, we will inform you of any changes via email.
How can I find out more information?
You can submit an online enquiry form or call our head office (1300 774 625).
