If you have a suggestion, compliment or complaint we want to hear from you.
By sharing your valuable feedback, you can help us to review and improve our services.
You can provide feedback by:
- completing the form below
- emailing feedback@spinal.com.au
- writing to PO Box 5651, West End QLD 4101
- visiting any of our offices in person
- calling 1300 774 625 and speaking with our Feedback and Compliance Manager
Throughout the process, you have the right to access an advocate to support you, who may be a family member, friend or agency representative. If you would like help finding an advocate, please contact us.
You will be informed of any outcomes in response to your feedback within 28 days.
Click here to read our full Feedback and Complaints Policy.
You can also submit feedback directly to the agency responsible for your funding program:
- NDIS Quality and Safeguards Commission – 1800 035 544 or ndiscommission.gov.au
- Aged Care Quality and Safety Commission (for Veterans’ Home Care and Commonwealth Home Support Programme) – 1800 951 822 or agedcarequality.gov.au
- National Injury Insurance Scheme Queensland – 1300 607 566 or niis.qld.gov.au
- Health and Disability Services WA – 08 6551 7600 or 1800 813 583 (freecall from landlines) or hadsco.wa.gov.au
Our Child Safety promise
At Spinal Life, we are committed to creating environments where children and young people feel safe, supported and respected.
We encourage children and young people to speak up if they feel worried, unsafe or concerned about themselves or others.
They can:
- Speak with our Chief Human Resource Officer, Kevin Prendergast
- Use the suggestion box located at Sporting Wheelies
- Contact Kids Helpline on 1800 55 1800 – a free, confidential service available 24 hours a day, 7 days a week
Click here for more information about Child Safety.
Whistleblowing
If you wish to provide feedback about a very serious matter or misconduct that may be criminal in nature, then you may wish to report this as a whistleblower and not as feedback.
Click here for more information on making a whistleblower report.
Anonymous feedback
If you make an anonymous submission, we will be unable to provide a response to you for the issues you have raised and may also be unable to effectively resolve the issue.
By providing the following information we will be able to respond to your feedback and let you know what action we intend to take.
If you have any questions about our Feedback and Complaints Policy or our Whistleblower Policy, please feel free to contact our Feedback and Compliance Manager on 1300 774 625.