We are continuing to respond to the ongoing coronavirus (COVID-19) outbreak by following the latest advice and recommendations from health authorities and sharing regular updates with our members, clients and staff. To access resources and find out more about our response, click here.
Thank you for taking the time to give us your valuable feedback. Because of our commitment to continuous improvement, we encourage our stakeholders to evaluate our services.
Your opinions are important to us and we will respond to you as soon as possible.
If you have any questions or concerns, please don’t hesitate to contact us on 1300 774 625 or use the form below.
Click here to read our full Feedback and Complaints Policy, and contact us if you have any questions.
The NDIS Quality and Safeguards Commission can also be contacted with feedback about NDIS supports and services by calling 1800 034 544 or visiting www.ndiscommission.gov.au.
Our Whistleblower Policy
At Spinal Life, we are committed to ensuring that our directors, employees, volunteers, students and contractors observe the highest standards of behaviour, ethics and integrity. Click here to read our full Whistleblower Policy.
To confidentially report undesirable behaviours such as unethical, unlawful, fraudulent activity or other related misconduct involving Spinal Life, we encourage you to call our independent Whistleblower Reporting service provider, Your Call.
You can make a report (quoting our organisation ID: Spinal) by calling Your Call on 1300 790 228 Monday to Friday, 9am – 12am AEST, excluding public holidays. You can also make a report 24/7 online at yourcall.com.au/report.
Feedback, Compliments and Complaints