We recently commenced a campaign that focuses on ensuring safe, reliable and predictable personalised transport for customers across Queensland.
Personalised transport includes taxis, maxi taxis, limousine services and ride-booking services.
With the National Disability Insurance Scheme (NDIS) expected to increase demand for wheelchair accessible transport options, we have identified several concerns about the future availability of vehicles.
To gather vital information to present to the State Government, we distributed a survey to our customers in July to learn more about their experiences and how they use personalised transport.
The survey received 339 responses, and demonstrated just how important personalised transport is for our customers to work, socialise and participate in their community.
Below is a summary of the key findings:
- Personalised transport is highly used by our customers – nearly 70% of respondents used a Maxi Taxi over the past 12 months.
- Personalised transport is critical to enabling people to maintain their health and wellbeing – of all journey types, Maxi Taxis were most used by our customers to visit doctors/specialists, hospitals and allied health/dental appointments.
- Personalised transport is important to maintaining connections with the community – 80% of respondents say accessible transport is ‘important’ or ‘very important’ in maintaining their connections with the community.
- People believe demand for personalised transport will be higher in the next two years – 65% believe demand will be higher.
- People are unsure whether accessible personalised transport will be as available in the future – 46% are unsure about the continued availability of accessible personalised transport.
- Existing personalised transport is easy to use, reliable and predictable – almost 86% book by phone. 83% have never made a complaint or if they did, it was resolved to their satisfaction.
While the State Government’s reinstatement of the Taxi Subsidy Scheme for NDIS participants is a step in the right direction, there is still more work to be done to safeguard and increase the number of accessible vehicles available across Queensland.
In addition to the survey, we have also been meeting with members, clients and key stakeholders in regional areas including Bundaberg, Rockhampton and Maryborough, to understand personalised transport options and current experiences.
If you wish to contribute or make a comment, email email@example.com or call 1300 SPINAL.