NDIS participants across most of Australia now have access to an independent agency that will help improve the quality and safety of all supports and services they access under the scheme.
The NDIS Quality and Safeguards Commission is now in place in Queensland, New South Wales, South Australia, Tasmania, Victoria, the Australian Capital Territory and the Northern Territory.
Led by NDIS Commissioner Graeme Head AO, the Commission is aimed at promoting safe, quality, consistent services for NDIS participants.
The changes include:
- a new NDIS Code of Conduct now applies to NDIS providers and workers
- registered providers need to meet new NDIS Practice Standards, report certain types of incidents, report restrictive practices, and have a strong complaints system in place
- participants can contact the NDIS Commission to raise a concern or make a complaint for issues arising on or after 1 July 2019.
As a registered NDIS provider, we have reviewed all of our policies and processes to ensure they meet the new NDIS Practice Standards, including our current Code of Conduct for all employees.
We encourage all NDIS participants to learn more about the NDIS Commission and the avenues that are available to share feedback and improve the scheme in future.
The NDIS Commission started in New South Wales and South Australia on 1 July 2018, and in Tasmania, Victoria, the Australian Capital Territory, Queensland and the Northern Territory on 1 July 2019.
Western Australia will have access to the NDIS Commission from 1 July 2020.
Until the NDIS Commission starts operating in WA, current state requirements for quality and safeguards continue to apply.
To find out more, visit the NDIS Commission website www.ndiscommission.gov.au or call 1800 034 544.