Every business owner knows the importance of good customer service for anyone who enters your business or facility, but what about the customers that don’t even make it to your front door? Consumer research reports have found people who encounter an access barrier or experience poor disability awareness at a brick-and-mortar and/or web business will simply move […]
News
The Impacts of Exclusion
In Australia, disability and social isolation/exclusion too commonly go hand in hand. Dr Rhonda Galbally (Chair, National People with Disabilities and Carer Council), said it best in the 2009 National Disability Strategy Consultation Report, when she wrote; “For many years people with disabilities found themselves shut in – hidden away in large institutions. Now many people […]
Why Good Access is Good for Business
Every business knows the importance of good customer service, but what about those customers that don’t or can’t even make it through your front door? ‘Good Access’ is not only good for the community, but it’s also very good for business. There are almost 4 million Australians living with one or more disabilities. This figure […]
Hello Sunshine: A guide to accessibility in the Sunshine Coast
Everybody loves a holiday or day out in Queensland’s beautiful Sunshine Coast region. So if you’re lucky enough to visit as part of your job, you’ve really hit the jackpot. Spinal Life Australia Advocacy Officer, Lachy Chapman recently found himself in exactly that position, when he was asked to create the Sunshine Coast Accessible Tourism […]
Out of the bunker: Getting back on the green
When Russell Spencer had a spinal stroke in 2018, one of the hardest things he had to face was the idea that he might never play golf again. But, happily, the Gladstone resident is back on the green, doing what he loves most. And it’s all thanks to the NDIS – Russell’s believed to be […]
Aged Care recommendations remove NDIS over 65s inequity
Spinal Life Australia has welcomed recommendations to improve the lives of older Australians with disability, from the Royal Commission into Aged Care Quality and Safety’s final report which was tabled in Parliament yesterday. In the report, the Royal Commissioners recommended that anyone receiving aged care who is living with disability should receive supports and outcomes […]
Survey seeks feedback from polio survivors
Over the past three years, we have been working to address some of the key issues affecting the lives of polio survivors, informed by our members’ personal feedback and experiences. We have achieved many of the goals we set out to reach, as detailed below, and we are now seeking input from people experiencing the […]
Peer Support Officer to sing AFL Grand Final national anthem
Spinal Life Australia has congratulated Brisbane singer Tim McCallum, who has been chosen to perform the national anthem at the AFL Grand Final in Queensland on Saturday 24 October. The announcement is timely as this week is Spinal Cord Injury Awareness Week (7-13 September). At the age of 18, Tim sustained a spinal cord injury […]
Perth businesses encouraged to review accessibility for Awareness Week
For Doubleview resident Karen Harvey, who sustained a spinal cord injury at the age of 22, accessibility means freedom and confidence. During Spinal Cord Injury Awareness Week 2020 (7 to 13 September), Karen has encouraged local businesses to explore how they can become more accessible and inclusive for everyone, including people who use wheelchairs and […]
Client and member feedback helps guide our future growth
Guided by the feedback and experiences of our members and clients, we’re looking to grow and improve our services to deliver exceptional support for people with spinal cord damage. We recently sent customer surveys to participants of our Personal Support and Home Care Services (PSHCS), Allied Health Services and Member Services to get their feedback […]
